My P
age Views Search Feedback Help

This page:

Help | Getting Help | Giving Feedback | Troubleshooting

Other help:

Browsing with Views

Searching | Changing Default Search Options | Saving a Query | Repeating a Saved Query

Working with Documents | Navigating with Search Hits |
Navigating Between Documents and Lists | Printing Documents | Viewing Related Research

Using My Page | Customizing What's New | Using the What's New Log |
Linking to Forrester's Home Page | Changing Your Password | Changing Your Name on Your Page

Welcome | Tips for New Users | Available Strategy Services

Getting Help

Besides this Help system accessible from the navigation bar, there is a direct link to search help on that page.

If you have a product-related problem and the on-line documentation does not help, contact Forrester's technical support staff by sending email to or by phone 9:00 to 5:00 EST at 617 520 5730.

Giving Feedback

Use the feedback button on the navigation bar to send a quick e-mail message to Forrester's technical support person or to your company administrator. Here is a more complete list of where to address comments and questions.

For problems related to how this product works, please contact technical support staff by sending e-mail to or by calling 617/ 520-5730 from 9:00 to 5:00 EST.
Forgotten password
For problems related to your password or user name, please contact your site administrator.
Product suggestions
For general product feedback, please send e-mail to
More information about research
For more information about research from a strategy service not included in your company's contract, please contact your company's Forrester Sales Representative. Contact information is provided in Available Strategy Services below.
Comments on the research
Your comments and suggestions about the research are also welcome and encouraged, although Forrester cannot guarantee a response to all comments. Send e-mail to

Plans for Future Releases of Forrester Internet

Forrester Research plans to enhance and evolve Forrester Internet by adding interactive and e-mail-based services. Please send your comments and suggestions to